Reference

Terms and Conditions That Govern Your xe6 Account

These terms set out what you agree to when you open and use an xe6 account, including how deposits through bKash, Nagad, and Rocket are handled, what conduct is expected, and under what conditions access may be restricted.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh region dependentAccount conduct rules applyTerms may be updated
xe6 Terms and Conditions That Govern Your xe6 Account
HOW WE HANDLE THIS

Account Security and Terms Compliance

We apply consistent account-level controls to make sure these terms are upheld fairly. When a payment is flagged — for example, a Rocket transfer that does not match the registered account name — our compliance process pauses the transaction and notifies you via your registered contact. You can then submit identity confirmation documents through your account settings to resume it. We keep records of your accepted terms version and any subsequent updates you were notified of.

Wallet Identity Checks

Your bKash, Nagad, or Rocket number must match your account registration. Mismatches trigger a hold and a verification request sent to your account inbox.

Terms Version Records

We log which version of these terms you accepted at account creation and flag when a material update has been posted so your record stays current.

Account Suspension Process

If a breach of these terms is detected, your account is suspended and you are notified. You can appeal through our support email with supporting details.

Requesting a Terms Change Review

If you believe a term has been applied incorrectly to your account or transaction, contact support in writing with your account ID and the relevant term number.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear, or if you need to flag a concern about your account, wallet transaction, or access restriction, our support team is available through the channels below. For wallet-related term queries — such as a bKash deposit not credited or a Nagad withdrawal held for verification — include your transaction reference number when you write in so we can resolve it without back-and-forth.

Team online

Live Chat

Open the chat widget from your account dashboard. Describe your terms concern clearly and include your account ID for faster handling.

Email Support

Write to our support address with your account details and the specific term or transaction in question. We aim to respond within one business day.

Help Centre

Our Help Centre has a terms section that covers common account, payment, and eligibility questions. Check there first before raising a ticket.

Common Questions About Our Terms

These are the questions we hear most often when people read through the terms for the first time. If your question is not here, open a chat or email us with the specific clause or situation you need clarified.

Access and eligibility depend on your local law and region. xe6 does not confirm legality for any specific location — that is your responsibility to check before opening an account.

Keep your bKash transaction ID and contact support via live chat. Our team will cross-check the payment network confirmation and credit your balance manually if the transfer is verified.

No. Your account is personal and non-transferable. The Nagad number used for deposits must be registered in your name. Third-party wallet use violates these terms and may result in suspension.

We post the updated version and notify you. Continuing to use your account after the update date means you accept the revised terms. You can close your account if you do not agree.

Email our support team with your account ID, a brief explanation, and any evidence you have. We review appeals on a case-by-case basis and respond in writing with our decision.

Yes. Your Rocket account must be registered in the same name as your xe6 account. If names do not match, the withdrawal is held and you will be asked to submit verification documents.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.